Returns & Exchanges
At Family Farm, customer satisfaction and product quality are our highest priorities. We carefully inspect every order before dispatch to ensure that all products reach you fresh and in excellent condition.
Food products
For food safety and hygiene reasons, food products cannot normally be returned or exchanged after delivery. A return, exchange or complaint may be accepted if the product was damaged during transportation, the packaging was already damaged upon delivery, the product has a quality defect, or the delivered product does not correspond to your order.
Please check your order immediately after receiving it. If you discover a problem, contact us as soon as possible and provide photographs of the product, its packaging and, where applicable, the order information.
We will review every request individually and offer an appropriate solution depending on the circumstances. This may include product replacement, exchange, a discount or a refund.
Need assistance?
Our team will be happy to help you with questions about returns, exchanges or product quality.
📞 Serhii: +420 775 291 893